Refund policy

Thank you for shopping with us.

We accept returns within 30 calendar days from the date you receive your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact our customer service. We will send you return instructions once your request is approved. Customers are responsible for return shipping fees unless the item arrives damaged or defective.

After we receive and inspect your returned goods, we will send you an email to inform you whether your refund request is approved. If approved, the refund will be automatically processed to your original payment method. It may take 5–10 business days for the funds to appear in your account, depending on your bank’s processing time.

If your item arrives damaged, broken or defective, please contact us right away and provide photos for verification. We will arrange solutions for you.

Items damaged by misuse, accident, improper operation or human damage are not eligible for return or refund.

You can cancel your order before it is shipped. Once the package has been dispatched, cancellation is unavailable and the return policy applies.

If you have any questions about our return and refund policy, please reach out to our customer support team.